![]() ![]() If you're having connections issues in Windows, you can follow the troubleshooting steps in Why can't I get online.Ĭlose any applications that could be interfering with your call. Once the internet connection recovers, Skype will automatically turn the video back on. If the internet connection degrades during the call, Skype may turn off one or more video streams in group calls. Make sure you have a strong WiFi signal, or if possible, use a wired connection. Here's a few other things that might affect your call quality: If you are having a bad connection, you may receive a notification saying Poor network connection. We're always improving call quality, so for best performance, make sure that you and the person you're calling meet the minimum system requirements for Skype and are using the latest version of Skype.Ĭheck your computer and internet connection.Ī bad connection can cause dropped calls, blocky or frozen video, and poor sound. Make sure you meet the minimum system requirements and are using the latest version of Skype. The site will tell you if there are any reported issues. You will also see the Call Quality indicator when there is an issue. A poor internet connection can cause dropped calls, delays, and poor-quality audio and video. You only need to do this once and they’ll then be in your Skype address book so it’s simple to find and call them.Having problems with the quality of your Skype call? Your internet connection – or your friend’s – is the most likely culprit. You can then search for them in the Skype directory, and add them as a contact. Ask them for their Skype username or email address. You’ll need to connect with the people you want to speak to. ![]() Select the contact and click "Call" - then follow the instructions you will hear - you may need to change the volume or microphone settings on your device. Once you are logged in, you will see that one of your contacts will be listed as "Echo/Sound Test Service" or "Skype Test Call". You can choose whether to keep your information visible to the public so that anyone can find you through the search or whether you want your details only visible to your friends. Your Skype username acts as your phone number. You'll be asked to enter in some personal details to set up an account - including a username and password - where you can store your contacts. ![]() Once you've downloaded the app, you'll need to set up an account. You will initially get a small download file which will need to double click to launch the full download. The website should automatically detect which version of Skype you need - whether it's for a Windows of Mac computer. Visit and click on the big green button saying "download Skype". Most computers will have a webcam already built in, but if not you’ll need a separate webcam. What you’ll need: a computer with a webcam and an internet connection. Many of you will already know how to use the video messaging service, but some relatives might need a bit of guidance about using it. Skype allows you to make free video calls provided you have an internet connection - meaning you can chat for hours without worrying about running up a huge bill. If you've got family or friends who live abroad it can be extremely expensive to phone them on Christmas day. ![]()
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